Privacy Policy

Introduction

oakhaopmy is committed to protecting the privacy and security of personal information we collect from clients who use our watch repair and maintenance services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations.

Information We Collect

We collect the following types of personal information when you use our services:

• Name and contact details (phone number, email address)
• Service history and watch details (brand, model, condition)
• Communication records related to service requests
• Payment information for processing service fees
• Technical data from website visits (IP address, browser type, access times)

How We Use Your Information

We use your personal data for the following purposes:

• Providing watch repair and maintenance services
• Communicating about service status and completion
• Maintaining service records and documentation
• Processing payments and managing accounts
• Sending service reminders and maintenance recommendations
• Improving our services based on client feedback
• Complying with legal obligations and business records requirements

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to provide watch repair services you have requested
• Consent: Where you have given explicit consent for specific uses of your data
• Legitimate Interest: For business operations, service improvement, and client communication
• Legal Obligation: Compliance with Malaysian business and tax regulations

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements. Service records are typically maintained for seven years for business and tax compliance purposes. You may request earlier deletion of your data, subject to our legal obligations to retain certain records.

Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical records in locked cabinets
• Password-protected digital systems with restricted access
• Regular security reviews and updates of our practices
• Staff training on data protection responsibilities
• Secure disposal of data that is no longer needed

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Parts suppliers when necessary to source components for your watch
• Payment processors to handle service fee transactions
• Legal authorities when required by law
• Professional advisors under confidentiality obligations

All third parties we work with are required to maintain appropriate data protection standards.

Cookies and Website Data

Our website uses cookies to improve user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookie Policy.

Your Rights

Under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal information
• Right to Correction: Request correction of inaccurate data
• Right to Withdraw Consent: Withdraw consent for data processing where applicable
• Right to Limit Processing: Request restriction on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing

To exercise these rights, contact us at [email protected]. We will respond to your request within 21 days.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

International Data Transfers

Your personal data is processed and stored in Malaysia. If we need to transfer data internationally (for example, when sourcing specialized components), we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. Significant changes will be communicated to clients via email where appropriate.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Commission of Malaysia (PDPC). Contact details are available at www.pdp.gov.my.